Refund policy

Refund & Return Policy (USA)
At Vascal, we take pride in offering premium merchandise tailored for everyday functionality and timeless appeal. Ensuring you are happy with your order is our main objective. If a product does not fully meet your expectations, we provide a clear, straightforward, and efficient return protocol.

1. Return Window
We offer a standard 30-Day Risk-Free Return Window. This gives you precisely 30 days from the documented date of delivery to file a formal return request. Regrettably, once this 30-day period expires, we are unable to approve refund disbursements or product exchanges.

2. Return Criteria
To ensure a smooth evaluation and credit process, your item must fulfill the following parameters:

  • The merchandise must be completely unused, unworn, and preserved in its original condition.
  • The parcel must be sent back using all its original protective packaging.
  • Every product tag, accessory, manual, and supplementary insert must remain attached and undamaged.
  • A legitimate store receipt or online order verification number must accompany the package.

Important Notice: Deliveries that fail to meet these specific standards may be turned down and returned to the sender.

3. Allocation of Shipping Fees
We operate under a transparent and equitable cost structure for all return situations:

Manufacturing Faults, Transit Damage, or Fulfillment Errors: If your package arrives structurally compromised, flawed, or differs from your checkout selection, Vascal assumes 100% financial liability for the return transit. We will issue an electronic prepaid shipping voucher and process either a full credit adjustment or a complimentary replacement order.

Buyer Preference / Relinquished Interest: If you elect to return an item due to a change of heart, incorrect styling preference, or alternative size requirement, the customer must assume all associated return shipping fees.

4. Restocking Fees
We believe in maximizing value for our client community. Consequently, Vascal applies no administrative processing surcharges on returned items.

Restocking Fee: $0.00

5. Initiating Your Return Request
Submitting a return can be done in a few straightforward steps:

  • Step 1 - Notify Our Team: Contact us via email at support@vascal.shop. Please state your unique Order Number, outline your specific reason for returning the item, and append clear photographs if you are reporting a defect or transit damage.
  • Step 2 - Review and Authorization: Our client support department will evaluate your details within 24 hours to supply formal return clearance along with designated sorting instructions.
  • Step 3 - Package Dispatch: Safely secure your item inside its initial container and forward it directly to our verified processing site:
    Vascal Returns 2009 Dione Pl, Haslet, TX 76052, USA

6. Processing and Reimbursements
Following the physical arrival and comprehensive inspection of your item at our logistics terminal:

An electronic update will be sent to your inbox outlining the ultimate approval or rejection status of your claim.

Upon validation, your financial credit will be initiated immediately and directed straight back to the original funding asset used at checkout.

Processing Latency: Please permit up to 7 business days for your banking institution or credit card network to successfully clear and display the balance on your statement.

7. Exchange Protocol
The most accelerated path toward securing an alternative item configuration is to:

  • Process a standard return for your initial item utilizing the guidelines outlined above.
  • Immediately following return validation, navigate our digital storefront to place a new, independent order for your preferred selection.

8. Excluded Merchandise
Due to distinct regulatory, sanitary, and operational standards, the following items remain strictly exempt from our return provisions:

  • Fully personalized, customized, or custom-engraved creations.
  • Products specifically categorized or labeled as "Final Sale" during the checkout process.

Need Assistance?
If you have any further questions or require extra guidance regarding your return package, our staff is readily accessible to assist you: